• Not sure if the product is right for you? A sample can make that decision easier. 
  We understand that choosing the right product for your next event or promotion can be challenging. To help you decide which product is right for you we offer imprinted and non-imprinted samples. Ordering a Product Sample is fast and easy on our advanced website. To order simply contact us by clicking here or give us a call at 701.478.1444.
  
  We thank you for choosing ODNEY Promotional Products for all your promotional needs!
  
  HOW TO ORDER A SAMPLE
   To order a sample please email your request to ODNEY@702com.net
   In your request please include the following: Item #(s), Quantity, Any Specific Color, Billing, Shipping & Contact Information and Shippers Account (if available).
   The samples department will contact you regarding your request within 24 hours. They will provide you with cost (if applies) and shipping options.
  
  SAMPLE POLICY
   The cost of sample including shipping must be paid at the time of the sample request (if pricing applies)
   If you place an order for an item which you have sampled; ODNEY Promotional Products will credit the cost of that sample and the cost of its ground shipping towards your order.
   All samples are shipped either blank or with a random imprint. Samples may not be customized with personal information. If an actual Pre-Production proof is needed please email ODNEY@702com.net  for details and pricing. 
   All sample orders are shipped by Ground Service. If you need to expedite shipping please provide a shipping account number or request more information when ordering a sample.
   LIMIT 5 ITEMS. MAXIMUM 3 PIECES OF EACH ITEM
   ODNEY Promotional Products reserves the right to reject any sample request.

Full Art Services, Free Digital Proofs, Unlimited Proof Revisions.
Here at ODNEY Promotional Products we understand the right design can make all the difference when it comes to promotional products. That is why we provide an unconditional guarantee to all our clients when it comes to artwork. All art services are always FREE, there are no catches or tricks. Our job is to create or recreate a design that will not only be right for you but also have a lasting effect on the promotional product that you are buying.

We house a group of talented designers that will work with you every step of the way to insure that you are satisfied with your design and layout. We offer unlimited revisions and digital proofs for your review. We will not print anything until you give us your final approval. Below are some guidelines and suggestions in regards to file types, fonts and artwork.
Preferred File Types

No matter what file type you currently have we will be able to produce great artwork for you product.  However not all files are made equal and some are better than others. Here is a list of file types that will produce the best possible imprint.
 Adobe Illustrator (8.0+) .EPS or .AI files - Vector Files
 Adobe .PDF files - Vector Files
 Adobe PhotoShop (300 dpi +) .PSD files
 High resolution (300 dpi +) .JPG or .TIFF files. or .PNG files

File Types that require redraws or modification.  


 Files set up for Web presentation, such as low resolution JPEG, GIF, PNG  etc.
 Any artwork imported into a word processing program such as: Microsoft Word, WordPerfect, PowerPoint, Publisher, etc.
 Note faxed artwork is NOT clear enough to reproduce on your imprint, and will require a redraw. Redraws or any other art modification    services are 100% FREE.
 We will however accept ANY of the above files. Please allow extra time for your art proofs to be setup. If you have questions about    any file types please contact the art department via ODNEY@702com.net.
Fonts

 If a specific font is used in your artwork, please email the actual font to the art department.
 If submitting an .EPS or .AI file please outline all the fonts.
 In some instances we have to recreate your artwork and an alternate font might be used.  We have over 5000 fonts available and will    present the best option to you.

Your digital artwork will be kept on file for up to 3 years. As long as you re-order the item with the same imprint within this period we can re-use your screen, and you can avoid paying another setup charge.

 

Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.

ODNEY Promotional Products utilizes over 46 production facilities located throughout the United States in order to bring you the best selection of promotional products. Most orders are shipped via FedEx or UPS. In some instances USPS can be used as a shipping carrier, please contact customer service for availability.

All order ship out via ground service, unless expedited method was requested or needed to meet an in-hand date. All quoted shipping costs are estimated and might vary due to occasional over & under runs on each order. To receive and estimated shipping cost for an order please contact customer service at 701.478.1444, email ODNEY@702com.net.

As part of our guarantee there is absolutely no markup on shipping. We strive to deliver the best products and the lowest rates with true shipping costs. You pay the exact UPS or FedEx rates. You also have an option of using your own shipping account for your orders. Please note all orders are subject to a minimal $5 handling fee for the entire shipment. Heavier items like ceramic mugs might have extra minimal packaging fees per box. There are no surprised when it comes to shipping.

Please be aware if a close in-hand date must be met then expedited shipping may be used, in which case we will present all cost and options for you before the products ship out. Cost of shipping, any potential over/ under run charges and all tracking information is provided once the order is shipped. Full order details are always available upon request.

In certain instances you may receive an overage or a shortage on your order.

Over or under runs occur do to the fact that quantity of the products are determined by weight since it’s not possible to actually count the exact quantities in a mass production process. The industry standard on most products is ± 10%. For example if you order 500 magnets you could receive 450 or 550 magnets. ODNEY Promotional Products does not guarantee the exact % but will try to minimize such occurrence. In most instances the over or under run does not exceed 5%. Your account will be billed or credited to the amount of over or under run.

Credit cards:

• Visa
• MasterCard
  
  Alternative Methods:

• Money Orders
• Bank Checks
• Company Check

If you are paying via one of these alternative methods please call customer service and place your order over the phone. Please note that there is a 5 day grace period for checks to clear.

ODNEY Promotional Products strives for 100% customer satisfaction. Charges for all online orders are authorized when the orders are placed. It is the customer’s responsibility to be aware of all productions times.  If you have questions regarding an in hand date, please contact customer service prior to placing your order at 1-701-478-1444.

We do not have any cancelation fees; your order maybe canceled any time before it goes to production and actually printed. However if the order is in pre-production and a screen has already been made then the customer is responsible for any screen fees. Screen fees or setup fees vary depending on the product ordered.

A product proof is an actual sample of an item you want to print. Product proofs are not available for all items, please consult our service specialist for details. An additional charge will apply for an actual pre-production product proof. After you approve the sample the whole order will go into production. Production time will start 24 hours after final approval.

Our goal is 100% customer satisfaction. We work hard to make your shopping experience easy and enjoyable. If there was a problem with your order due to direct fault of ODNEY Promotional Products, we will resolve the issue promptly. A Return Merchandise Authorization must be obtained within 7 days of receipt. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. You can contact us at 1-701-478-1444.

Some products are available at below minimum quantities. If you require a below minimum quantity order please contact a service specialist for assistance. Please note that below minimum quantities might require additional charges. Full details of all the charges will be provided by service specialist prior to your order. We will be happy to provide your company a full quote on any product of your interest. You can contact us at 1-701-478-1444.